While we understand lessons need to be cancelled or rescheduled from time to time. We offer free cancellation/reschedules as long as 24-hour advance notice is provided. Unfortunately, excessive cancellations is bad for business and for the student. Our instructors don’t get paid if there is a free cancellation. Therefore, if there are excessive cancellations, it is unfair to our instructors for not being compensated for their time reserved for you every week. Excessive cancellations are also bad for students as they will miss so many lessons and progress is greatly jeopardized. This policy does not apply to "vacation hold" which means that you are away from home for at least 2 weeks or more. If you use "vacation hold" for reschedules/cancellation, while we'll try our best, we cannot guarantee same schedule when you return.
Effective April 1, 2016 students with 10 cancellation/reschedules in a paid package will be charged for 1 lesson per package. (Example: 2 brothers taking piano lessons and both have 10 cancellation in the current 48- pack package, they will both be charged for 1 lesson each from their package). In addition, every 5 cancellation in excess of 10 in a paid package will be charged for 1 lesson (Example: student had 10 cancellation = 1 lesson charged, after few weeks/months they added additional 5 cancellations = 1 lesson charged (1 lesson charged for every 5 cancellation over 10 cancellations).